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AIscend – Privacy Policy

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This Privacy Policy explains how AIscend (“we”, “us”, “our”) collects, uses, transmits, stores, and protects personal data when you use aiscend.co.uk, app.aiscend.co.uk, the AIscend mobile app, and related services together referred to as the “Service”. We act as a data controller under UK GDPR.

1. Who We Are

Controller: AIscend
Contact email: maxmcinnes08@gmail.com

2. Data We Collect

  • Account information: email address, authentication identifiers, subscription status, account settings, and app preferences.
  • Scan information: front and side facial photos, uploaded images, scan metadata, timestamps, generated analysis results, facial metric outputs, and related self-improvement insights.
  • Chat information: messages you send to the AIscend chat feature and related chat metadata required to provide responses.
  • Technical and usage information: device information, IP address, app or browser version, analytics events, crash logs, timestamps, and security logs.
  • Support communications: emails, bug reports, feedback, or other messages you send to us.

3. How We Collect Data

  • Directly from you when you create an account.
  • Directly from you when you upload or capture front and side facial photos for scan analysis.
  • Directly from you when you use AIscend chat, contact support, or submit feedback.
  • Automatically from your device and app usage for security, debugging, analytics, and service operation.

4. How & Why We Use Personal Data

  • Provide, operate, and maintain AIscend.
  • Process uploaded front and side facial photos to generate the scan analysis requested by the user.
  • Generate informational appearance insights, progress summaries, and self-improvement recommendations.
  • Provide AIscend chat responses when you choose to use the chat feature.
  • Operate authentication, subscriptions, account management, payment entitlement checks, and app security.
  • Improve reliability, performance, fraud prevention, debugging, and user support.
  • Comply with legal obligations and enforce our Terms of Use.

5. AI Processing, Scan Consent & Data Transmission

AIscend includes optional AI-powered features. Before any facial scan is uploaded or processed, AIscend presents an in-app explanation describing what data will be sent, who it is sent to, and why it is required. Users must provide permission before scan processing begins.

For facial scan analysis, AIscend may transmit your front facial photo, side facial photo, account identifier, subscription status, scan type, timestamps, and scan metadata to AIscend’s own backend infrastructure so that your requested analysis can be generated.

AIscend does not use third-party AI providers to perform facial scan analysis. Scan analysis is handled through AIscend’s own application systems and backend infrastructure.

The AIscend chat feature may use OpenAI’s API to generate chat responses. When you use the chat feature, your chat messages and relevant chat context may be transmitted to OpenAI for the purpose of generating a response. Facial scan photos are not sent to OpenAI for facial scan analysis.

6. Service Providers & Disclosure

AIscend uses service providers to operate the Service. These providers process data only as needed to provide infrastructure, security, storage, authentication, analytics, payment entitlement, and app functionality.

  • Firebase Authentication: used for account creation, login, authentication, and user identity management.
  • Firebase Firestore: used to store account information, scan records, app state, subscription-related status, and user preferences.
  • Firebase Storage: used to store uploaded images where required to provide scan functionality.
  • Google Cloud Run / Google Cloud infrastructure: used to host AIscend backend services and process app requests.
  • OpenAI API: used only for AIscend chat responses when you use the chat feature.
  • Legal or safety disclosure: we may disclose data where required by law, regulation, legal process, or to protect rights, safety, security, and property.

We do not sell personal data.

7. Lawful Bases Under UK GDPR

  • Contract: to provide the Service you request, including account access, scans, subscriptions, and app features.
  • Consent: where we ask for permission before processing or transmitting uploaded facial photos for scan analysis.
  • Legitimate interests: security, fraud prevention, debugging, reliability, service improvement, and support.
  • Legal obligation: where processing is required to comply with applicable law.

8. Retention & Deletion

We retain personal data only for as long as reasonably necessary to operate the Service, provide requested features, maintain security, resolve disputes, comply with legal obligations, and enforce agreements.

Users can initiate account deletion inside the AIscend app. When an account deletion request is completed, we will delete or anonymise associated personal data where reasonably possible, subject to legal, fraud prevention, security, backup, and technical retention requirements.

You may also contact us at maxmcinnes08@gmail.com for privacy or deletion questions.

9. Your Rights

  • Access your personal data.
  • Correct inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Restrict or object to certain processing.
  • Withdraw consent where processing is based on consent.
  • Request data portability where applicable.

To exercise your rights, contact maxmcinnes08@gmail.com. You also have the right to complain to the UK Information Commissioner’s Office.

10. Cookies & Tracking

We may use essential cookies or similar technologies for core functionality, authentication, and security. We may also use analytics technologies to understand usage and improve the Service. Where required, we will obtain consent for non-essential cookies or tracking technologies.

11. Security

We use reasonable technical and organisational safeguards to protect personal data, including access controls, secure cloud infrastructure, authentication protections, and operational security practices. No online system is completely secure, but we work to protect user data using appropriate safeguards.

12. Automated Processing & Informational Outputs

AIscend’s scan feature uses automated processing to generate appearance-related insights. These outputs are informational, cosmetic, and self-improvement oriented. They are not medical, psychological, legal, employment, financial, or other high-impact decisions.

AIscend analysis may be inaccurate or incomplete and should not be treated as professional advice.

13. Children & Age

AIscend is not intended for children under the minimum age permitted by applicable law. If we become aware that we have collected personal data from a child where parental consent is legally required, we will take appropriate steps to delete it.

15. Changes to this Policy

We may update this Privacy Policy from time to time. We will post updates on this page with a revised “Last updated” date. Continued use of the Service after changes means you accept the updated Privacy Policy.

16. Contact

Email: maxmcinnes08@gmail.com

Privacy Policy URL: https://aiscend.co.uk/privacy

Terms of Use URL: https://aiscend.co.uk/privacy/terms